News

Our Collaboration Champion Competition goes into the second round!
In 2021, we launched a new InsurLab Germany format, the so-called “Collaboration Champion Competition”. With the…
Complete and correct customer master data through the cooperation of R+V & Complero
Already at the beginning of the Accelerator Batch, R+V’s strategic customer data management department was able…
InsurLab Germany publishes Annual Report 2021
Following our Annual Members Meeting on April 27, 2022, we already announced it: Our InsurLab Germany…
Your contact
Das Team
Wir freuen uns auf Ihre Kontaktaufnahme!
Logo InsurLab Germany
+49 221 986 52 90 info@insurlab-germany.com

News & Presse

1. June 2022

Complete and correct customer master data through the cooperation of R+V & Complero

Already at the beginning of the Accelerator Batch, R+V's strategic customer data management department was able to identify common usage scenarios and synergies with Complero. The implementation and go-live took place in a few weeks and has since delivered many updated and completed customer data on a weekly basis.

THE BACKGROUND OF THE COLLABORATION

The initial contact between R+V and Complero came about at the start of participation in InsurLab in Batch 20. In the course of the accelerator program, various use cases and application scenarios were developed together, which then had to be implemented as efficiently as possible in the existing IT landscape. The go-ahead for the collaboration, combined with the first data updates, followed within a few weeks.

THE PROCEDURE

The collaboration with R+V has been very positive and always solution-oriented. Agility has played a central role in this. Structures and processes were adapted to the objectives at all times. We benefited in particular from the modern and agile IT structures within R+V.

THE SOLUTION

Complero was able to connect its proprietary artificial intelligence to R+V's system through a jointly developed interface. Thanks to this integration, it can identify which contact data is outdated. Complero's self-explanatory mobile-optimized design allows customers to view their existing data and change it very easily. The collaboration has given us an important insight; the establishment of a value-based approach that ensures our customers achieve a 10-fold return on investment with us.

"R+V has given us the opportunity to check and update a large number of customer master data. In addition, we were able to improve processes based on customer feedback. It's a win-win situation for R+V, Complero and the end customers."- Steffen Schneider, Co-Founder @Complero

THE OUTLOOK

Together, we have already completed over 20,000 updates. We strive to provide our customers with excellent customer service, to constantly expand our product with new features and are looking for further ideas and connecting points.
Together with R+V, we are planning several exciting projects in the future. The topic of chatbots will move into focus, we would like to automate the responses to email bounces and expand our own dashboard access.

"Complete and correct customer master data is essential for our business success. By cooperating with Complero, we were able to significantly improve our data quality. And we have learned a lot from each other in an agile environment!" - Adrian Ritter, project manager Customer Data @R+V

News

News
15. June 2022
Our Collaboration Champion Competition goes into the second round!
In 2021, we launched a new InsurLab Germany format, the so-called “Collaboration Champion Competition”. With the…
News
10. May 2022
InsurLab Germany publishes Annual Report 2021
Following our Annual Members Meeting on April 27, 2022, we already announced it: Our InsurLab Germany…
Blog
5. May 2022
freeyou & e-bot7 bring KI to the insurance industry
The success story of a collaboration between freeyou and e-bot7 on the topic: AI in the…