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Digitization of the healthcare system with AI-based identity verification by Nect GmbH and IBM Germany
Nect's core product Selfie-Ident enables fully automated digital verification of users' identities on their smartphones using AI. The close cooperation with IBM enables insured persons a low-threshold and easy start into the electronic patient record (ePA). As a result of the collaboration, Nect technology has become the most widely used identification method for the ePA in Germany. Our two member companies Nect and IBM are thus making a significant contribution to the digitization of the healthcare system. The jury of our Collaboration Champion Competition also saw it this way and awarded the two of them the "Collaboration Champion 2021" title in January 2022.
The initial situation
Before insured persons can create their ePA, they must prove and confirm both their identity and receipt of the electronic health card. Established procedures such as sending a confirmation code, PostIdent or VideoIdent lead to increased waiting time as well as media disruptions; in addition, these procedures are often personnel- and cost-intensive. The variant of confirming identity in person at a branch office failed due to the pandemic and the related lockdown in 2020 parallel to the introduction of the ePA.
The collaboration background
As part of InsurLab Germany's Accelerator program in 2019, IBM Consulting and Nect held initial joint talks. Here, initial ideas for a cooperation were worked out and later concretized. The success of the collaboration reflects a role model for the great potential of cooperation between large technology integrators and specialized tech players. This is particularly important in highly regulated markets such as the healthcare sector in order to meet the requirements.
The IBM and Nect teams have been working together intensively on a daily basis since the start of the collaboration in order to adapt the joint solutions to the complex challenges of the digital healthcare market and to develop them further on an ongoing basis. The collaboration between the companies can be characterized as "agile" in the best sense of the word: short paths and rapid coordination determine the collaboration.
As an alternative to the options already mentioned at the beginning, Nect offers an AI-based identification procedure via the Nect app that can be integrated into the registration process of the respective health insurance companies. IBM Consulting, as a major provider of the ePA system, has connected Nect's Selfie-Ident procedure to the company's own healthcare platform using API-based interfaces. Up to 80% of all German statutory health insurers now have access to Nect technology.
"Wir sind zuversichtlich, dass wir zusammen mit der IBM einen entscheidenden Beitrag zur Digitalisierung der Krankenversicherungen in Deutschland leisten können." - Carlo Ulbrich, CSO & Co-Founder Nect
IBM and Nect will continue to work together to support the future goal defined by Gematik of a standardized, federation-based identity for e-health services within statutory health insurance and private health insurance. Nect's SaaS-based technology platform enables a rapid response to new regulatory requirements from customers. Both companies intend to expand the existing solution and sales partnership and support Nect's internationalization strategy.
"The pandemic in particular highlighted the importance of digital identification methods. Whereas some insureds had to go to insurance company offices to access the ePA, Nect's selfie ident process allowed them to do so from home and 24/7." - Derek Proff, IBM Consulting Associate Partner
More information: https://www.ibm.com/
More information: https://nect.com/de/