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12. May 2022, 09:15
12. May 2022, 17:30
Design Offices Schanzenstraße,
Am Kabellager 11,
51063 Cologne

Topic Day “Virtual Assistants”

The InsurLab Germany Topic Day “Virtual Assistants” deals in detail with the features of voice bots, chat bots & Co, which were still in the future 1 or 2 years ago. Because dialogs and variables now intertwine between humans and machines (backend).

We welcome providers who make technology and backgrounds tangible in the workshop:

  1. Cognigy
  2. VirtualQ
  3. Parloa
  4. Nuance
  5. Zaion

Participants of the workshop can compare solutions and discuss the interaction of the systems in the group and discuss current hurdles. A TOP OPPORTUNITY to review the topic of service quality, availability and technology. The content portion of the event will end at 5:30 p.m. with optional networking until 6:30 p.m.


  • 9:15 till 9:30
    Reception and Open Doors
    Welcome, coffee, meet & greet
  • 9:30 to 10:00
    Key Note: “VoiceBot on the phone”.
    Manuel Sanchez (CSS)
  • 10:00 to 10:30
    Key Note: “Voice Assistent:innen as the future of efficient customer service”.
    Mia Nasic (Gothaer)
  • Break 10:30 – 10:45 Uhr
  • 10:45 to 12:00
    Presentation of all technology providers
  • 12:00 to 12:30
    Panel discussion with all speakers
    Incl. exchange and questions from the audience
  • Lunch break 12:30 – 13:30
  • 13:30 till 16:30
  • Break 16:30 – 17:00 Uhr
  • 17:00 bis 18:00
  • Optional networking until 18:30

Limited group size; First Come First Serve.

 Film and sound recordings as well as photos will be taken at the event. By registering for the event, agree to their use, also at a later date.

Note: Please note our guidelines on infection control for presence events!

Another note: Due to the current infection situation, this event (originally planned for March 10) has been postponed to May 12. We believe that Topic Day can unfold its special added value primarily in physical form (of course, in a health-safe environment).