Masterclass: Conversational & Agentic AI in customer service: the new era of customer experience
Customer service requirements are changing rapidly: customers expect fast, personalized and error-free support around the clock. Conversational AI has the potential to implement these requirements both securely and economically. But the new playing field encompasses far more than just chatbots. Agentic AI opens up new perspectives for automation by making decisions, solving problems independently and being seamlessly interlinked with existing processes.
The interactive masterclass provides practical knowledge about the use of Agentic AI in customer communication for service centers. It provides valuable insights into the spectrum of the technology, shares best practice examples from the industry and describes procedures for implementation in your own company. It also looks at the key questions: What are companies missing out on by leaving the potential of Agentic AI untapped? To what extent will they lose out to the competition because valuable efficiency, cost or satisfaction gains are not achieved?
Why is it worth taking part?
Because insurance companies that now understand how Agentic AI works and is used in practice are building a real competitive advantage - instead of just talking about AI, they are using it profitably.
Outcome:
- Understanding the benefits of Conversational AI and Agentic AI for insurance service centers
- Insights into real use cases and best practices
- Understanding the balance between automation and customer proximity
Target group: This masterclass is ideal for decision-makers and innovators in the insurance sector who are involved in digital transformation and CX improvement. If you are unsure whether the masterclass is suitable, please contact Lilli Sprung turn!
This masterclass is exclusively for employees of insurers.
The registration to this event is for exclusively possible for InsurLab Germany members and specifically invited persons. It is an On-site event. If the above criteria apply to you, you can register here:
Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way, we can further optimize our planning and make it possible for interested parties to participate. Thank you for your understanding!
Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.
Masterclass: Conversational & Agentic AI in customer service: the new era of customer experience
Customer service requirements are changing rapidly: customers expect fast, personalized and error-free support around the clock. Conversational AI has the potential to implement these requirements both securely and economically. But the new playing field encompasses far more than just chatbots. Agentic AI opens up new perspectives for automation by making decisions, solving problems independently and being seamlessly interlinked with existing processes.
The interactive masterclass provides practical knowledge about the use of Agentic AI in customer communication for service centers. It provides valuable insights into the spectrum of the technology, shares best practice examples from the industry and describes procedures for implementation in your own company. It also looks at the key questions: What are companies missing out on by leaving the potential of Agentic AI untapped? To what extent will they lose out to the competition because valuable efficiency, cost or satisfaction gains are not achieved?
Why is it worth taking part?
Because insurance companies that now understand how Agentic AI works and is used in practice are building a real competitive advantage - instead of just talking about AI, they are using it profitably.
Outcome:
- Understanding the benefits of Conversational AI and Agentic AI for insurance service centers
- Insights into real use cases and best practices
- Understanding the balance between automation and customer proximity
Target group: This masterclass is ideal for decision-makers and innovators in the insurance sector who are involved in digital transformation and CX improvement. If you are unsure whether the masterclass is suitable, please contact Lilli Sprung turn!
This masterclass is exclusively for employees of insurers.
The registration to this event is for exclusively possible for InsurLab Germany members and specifically invited persons. It is an On-site event. If the above criteria apply to you, you can register here:
Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way, we can further optimize our planning and make it possible for interested parties to participate. Thank you for your understanding!
Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.
