Claims Management 4.0 Masterclass – Digital Processes That Really Make a Difference
Brief description
In this masterclass, led by Data Service+ (Part of the Provinzial), claims adjusters develop practical ideas on how digital tools, combined with high-quality, detailed data, can provide real support. No theory—just immediately actionable approaches with real-world example data and everyday scenarios that save time, reduce errors, and make customers happier.
What can participants expect?
We analyze common pain points in the claims process—from data silos and manual checks to cumbersome communication channels—and work in groups to develop ideas for digital solutions, ranging from initial estimates and resource planning to the validation of reported claims. This results in initial prototype sketches or flowcharts that can be further developed within your own company. Finally, we prioritize the best ideas based on their value and feasibility.
What topics and key areas will be covered??
– Process analysis of claims management: Where are the bottlenecks, and where does gut instinct take precedence?
– Methods: user stories, process mapping, mock-ups / paper prototypes
– Data management: What data is needed, and how can it be used effectively?
– Prioritization & Feasibility: Cost-benefit analysis, effort required, practical feasibility
Why is this relevant?
Today’s customers expect fast, transparent processes. At the same time, insurers face intense pressure to reduce costs and accelerate digital transformation, amid growing complexity and shrinking margins. Many insurers have already initiated digitalization, but projects are often too abstract or not practical enough. Efficient claims processing is crucial for remaining relevant while simultaneously reducing costs. In addition, new technologies and data sources offer opportunities that have been underutilized so far. DThis masterclass bridges the gap between aspiration and reality by providing not only ideas but also concrete approaches tailored to everyday life—especially for non-IT professionals.
What are the benefits of participating?
– Critically examine processes, identify digital opportunities, and understand the principles of effective process design
– Build initial prototypes, concept sketches, and mock-ups that can be further utilized within your own department or company
– Develop an understanding of data, automation, and the support capabilities of digital tools
– Determine which solutions can be implemented immediately and which should be planned for the medium to long term
– Get results that can be put to immediate use, with no prior technical knowledge required
– Exchange ideas with colleagues from other insurance companies and gain insights into industry benchmarks
Target group: Particularly suitable for: claims adjusters, team leaders, and process managers in claims departments at insurance companies (service providers or partners may be considered upon consultation).
Requirements: Openness to change, willingness to work in groups, and an interest in how digital processes can make work easier in practical terms.
If you are unsure whether the masterclass is suitable, please contact Lilli Sprung turn!
This masterclass is currently fully booked. We’d be happy to add you to the waiting list—there’s always a chance that a few spots might open up. If you’re interested, please contact Lilli Sprung, In that case, we'll be happy to get in touch!
Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way, we can further optimize our planning and make it possible for interested parties to participate. Thank you for your understanding!
Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.
Claims Management 4.0 Masterclass – Digital Processes That Really Make a Difference
Brief description
In this masterclass, led by Data Service+ (Part of the Provinzial), claims adjusters develop practical ideas on how digital tools, combined with high-quality, detailed data, can provide real support. No theory—just immediately actionable approaches with real-world example data and everyday scenarios that save time, reduce errors, and make customers happier.
What can participants expect?
We analyze common pain points in the claims process—from data silos and manual checks to cumbersome communication channels—and work in groups to develop ideas for digital solutions, ranging from initial estimates and resource planning to the validation of reported claims. This results in initial prototype sketches or flowcharts that can be further developed within your own company. Finally, we prioritize the best ideas based on their value and feasibility.
What topics and key areas will be covered??
– Process analysis of claims management: Where are the bottlenecks, and where does gut instinct take precedence?
– Methods: user stories, process mapping, mock-ups / paper prototypes
– Data management: What data is needed, and how can it be used effectively?
– Prioritization & Feasibility: Cost-benefit analysis, effort required, practical feasibility
Why is this relevant?
Today’s customers expect fast, transparent processes. At the same time, insurers face intense pressure to reduce costs and accelerate digital transformation, amid growing complexity and shrinking margins. Many insurers have already initiated digitalization, but projects are often too abstract or not practical enough. Efficient claims processing is crucial for remaining relevant while simultaneously reducing costs. In addition, new technologies and data sources offer opportunities that have been underutilized so far. DThis masterclass bridges the gap between aspiration and reality by providing not only ideas but also concrete approaches tailored to everyday life—especially for non-IT professionals.
What are the benefits of participating?
– Critically examine processes, identify digital opportunities, and understand the principles of effective process design
– Build initial prototypes, concept sketches, and mock-ups that can be further utilized within your own department or company
– Develop an understanding of data, automation, and the support capabilities of digital tools
– Determine which solutions can be implemented immediately and which should be planned for the medium to long term
– Get results that can be put to immediate use, with no prior technical knowledge required
– Exchange ideas with colleagues from other insurance companies and gain insights into industry benchmarks
Target group: Particularly suitable for: claims adjusters, team leaders, and process managers in claims departments at insurance companies (service providers or partners may be considered upon consultation).
Requirements: Openness to change, willingness to work in groups, and an interest in how digital processes can make work easier in practical terms.
If you are unsure whether the masterclass is suitable, please contact Lilli Sprung turn!
This masterclass is currently fully booked. We’d be happy to add you to the waiting list—there’s always a chance that a few spots might open up. If you’re interested, please contact Lilli Sprung, In that case, we'll be happy to get in touch!
Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way, we can further optimize our planning and make it possible for interested parties to participate. Thank you for your understanding!
Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.
