{"id":25518,"date":"2025-06-04T11:39:22","date_gmt":"2025-06-04T09:39:22","guid":{"rendered":"https:\/\/insurlab-germany.com\/?p=25518"},"modified":"2025-06-04T12:10:58","modified_gmt":"2025-06-04T10:10:58","slug":"muffintech-is-a-new-member-of-insurlab-germany-and-would-like-to-introduce-itself","status":"publish","type":"post","link":"https:\/\/insurlab-germany.com\/en\/muffintech-ist-neues-mitglied-im-insurlab-germany-und-stellt-sich-vor\/","title":{"rendered":"Conversational AI for insurance sales: Introducing our new member muffintech"},"content":{"rendered":"<p><em>Recently, the Berlin-based startup <\/em><a href=\"https:\/\/muffintech.ai\/\"><strong><em>muffintech<\/em><\/strong><\/a><em> InsurLab Germany as a new member\u2014and is also a successful alumnus of our Collaborator Program. Reason enough to get to know the team a little better. In this interview, they reveal <strong>Simon Moser <\/strong>(Co-Founder &amp; CEO) and<strong> Raphael Zeller <\/strong>(Head of Business Development &amp; Global Growth) discusses how her specialized conversational AI solution is transforming insurance sales, why InsurLab is the perfect fit for them\u2014and what new ideas she plans to bring to our network in the future.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Welcome to InsurLab Germany: Could you please briefly introduce muffintech to our community?<\/strong><\/p>\n<div id=\"attachment_25520\" style=\"width: 219px\" class=\"wp-caption alignright\"><a href=\"https:\/\/insurlab-germany.com\/wp-content\/uploads\/2025\/06\/simon-profile-pic_-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-25520\" class=\"wp-image-25520\" src=\"https:\/\/insurlab-germany.com\/wp-content\/uploads\/2025\/06\/simon-profile-pic_-300x300.jpg\" alt=\"Simon Moser (Co-Founder &amp; CEO of muffintech)\" width=\"209\" height=\"209\" \/><\/a><p id=\"caption-attachment-25520\" class=\"wp-caption-text\">Simon Moser (Co-Founder &amp; CEO)<\/p><\/div>\n<p>muffintech is a specialized conversational AI solution designed to support insurance sales\u2014developed by a team with deep industry experience.\u00a0 Our technology is based on pre-trained expert knowledge (\u00a734d) and a modular architecture that outperforms traditional RAG or prompting approaches. Thanks to guided workflows, users can quickly achieve concrete results\u2014without any prompting expertise.<br \/>\nThe result: high accuracy, minimal errors, and full data control for our customers.<\/p>\n<p><strong>How did you come to join InsurLab and why did you decide to become a member?<\/strong><\/p>\n<p>At muffintech, we are pioneers in the field of conversational AI for the insurance industry\u2014so joining InsurLab was almost a natural step. We were particularly impressed by how InsurLab combines innovation, networking, and practical relevance. As a member, we not only want to benefit from this strong network, but also actively inspire other members and help shape the industry\u2019s digital future.<\/p>\n<p><strong>What topics and content are important to you? How do you feel about our 2025 focus topics \u201eOperational excellence and business process management\u201c and \u201eAI scaling and application\u201c?<\/strong><\/p>\n<div id=\"attachment_25522\" style=\"width: 223px\" class=\"wp-caption alignright\"><a href=\"https:\/\/insurlab-germany.com\/wp-content\/uploads\/2025\/06\/Raphael-profile-pic_-1.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-25522\" class=\"wp-image-25522\" src=\"https:\/\/insurlab-germany.com\/wp-content\/uploads\/2025\/06\/Raphael-profile-pic_-1-300x300.png\" alt=\"\" width=\"213\" height=\"213\" \/><\/a><p id=\"caption-attachment-25522\" class=\"wp-caption-text\">Raphael Zeller (Head of Business Development &amp; Global Growth)<\/p><\/div>\n<p>The scaling and application of AI is our central focus\u2014but in our view, technology alone is not enough. For AI to truly make an impact, business units must be actively involved and internal champions must be developed. Only then will AI become part of everyday life. That is why operational excellence and business process management are also essential levers for us in the successful implementation of smart solutions like ours.<\/p>\n<p><strong>Which of our activities are you planning to get involved in? What impetus would you like to bring to the InsurLab network - and what do you hope to get in return?<\/strong><\/p>\n<p>We are very much looking forward to sharing our expertise in master classes, topic days, and workshops\u2014especially when it comes to specific use cases and industry-specific challenges. We\u2019re also looking forward to the next C-Level Fireside Chat and hope to further deepen the discussions we started at insureNXT. In return, we\u2019re excited about new perspectives, collaborative learning, and strong partnerships within the network.<\/p>\n<p><strong>Simon and Raphael, thank you so much for the interview! We look forward to working with you.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>muffintech, a member of InsurLab Germany, is a specialized conversational AI solution to support insurance sales - developed by a team that comes from the industry itself.\u00a0<\/p>","protected":false},"author":4,"featured_media":25525,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-25518","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogbeitraege"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Konversationelle KI f\u00fcr den Versicherungsvertrieb: Unser Neu-Mitglied muffintech stellt sich vor - InsurLab Germany<\/title>\n<meta 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