At the beginning of the year, we are pleased to announce some great news! A (further) start-up company is joining InsurLab Germany and promises to enrich our circle of members: LoyJoy! We are delighted to have a Münster-based tech company in our midst and are looking forward to the upcoming collaboration.
Ulf Loetschert (CEO/Co-Founder) recently told us in an interview what motivated them to become members, what is important to them and how they want to get involved.
Ulf Loetschert (CEO/Co-Founder)
Hello Ulf, and once again a warm welcome to InsurLab Germany! Can you briefly introduce your company to us?
We are a Münster-based tech company. The LoyJoy Conversational Platform enables insurers to automate customer service and sales processes using chatbots. With generative AI, customers receive personalized answers to their questions. Customers can also take out insurance directly in the chat in dialogic application sections. The chat can be integrated into websites, apps and social media. This also reaches Gen Z on TikTok and Instagram. The "joy" factor is important to us: the customer experience with LoyJoy is fun and therefore achieves much better conversion rates than static websites.
Naturally, we operate in compliance with data protection regulations and with a connection to existing systems. We already work with insurers such as CosmosDirekt and have exciting clients such as Deutsche Telekom, Beiersdorf and SCHOTT.
How did you come to InsurLab Germany and why did you decide to become a member?
Our role model in the insurance industry is Lemonade. We want to enable all insurance companies to interact with their customers as innovatively as Lemonade, i.e. via chat.
InsurLab, with its first-class network and exciting event formats, including insureNXT of course, is therefore the ideal contact point for us. We were already accepted into the network last year. The super positive response has encouraged us to become a full member now!
What topics and content are important to you? What is your opinion on our 2024 focus topics "Generative AI" and "Sustainability / ESG"?
Generative AI is one of our core competencies and will continue to be the No. 1 topic in the digitalization of insurance in 2024. We are at the forefront of this and are driving innovation forward. We look forward to exchanging ideas in the Insurlab network and insureNXT. We live sustainability: CO2-neutral hosting of the platform, company bicycles, exclusively e-vehicles.
In which of our activities do you plan to get involved?
Definitely at insureNXT and active with presentations at events. We are also available for workshops on Gen AI. With LoyJoy, you can create prototypes very quickly thanks to No Code, so you have a tangible result straight after a workshop.
We are definitely looking forward to working together. Thank you very much for the interview!