Masterclass: Beyond Dark Processing - Agentic-Native Process Design for Insurers
Brief description
The insurance industry is moving from Generative AI to Agentic AI - but traditional automation is failing due to historically evolved processes optimized for humans. In this masterclass, Eraneos experts show how a universal process grammar can radically reduce the complexity of insurance processes and make them AI-native. In hands-on exercises, the participants select suitable processes, rebuild a complete insurance process agentically, formulate the necessary prompts and test a first prototype live. They leave the masterclass with a clear plan of how agentic-native processes can actually be implemented in insurance companies.
Focus
- Paradigm shift from „AI-on-top” to „AI-native”
- The universal process grammar with 13 building blocks
- Hands-on exercise „From As-Is-Process to Agentic-Prototype”: recreate typical insurance process agentically, write prompts, test live
- Live voting: human, human-in-the-loop, human-on-the-loop or autonomous?
- People & AI: the new role of humans as supervisors „human-on-the-loop”
- Roadmap to implementation: technical readiness, AI literacy, process selection, redesign sprints, implementation on the infrastructure, org rollout
Learning content and added value
Participants acquire methodological competence in breaking down complex processes into modular building blocks, a clear KPI grid for selecting agentic-native pilot processes, practical experience in prompt engineering for agentic process building blocks.
Participation benefits and unique selling points
- Tried and tested framework that Eraneos has already used productively in banking and insurance projects - not available in books or public training courses
- Hands-on instead of abstract examples - including a live testable prototype at the end of the working session
- Experience Sharing in a protected environment under Chatham House Rule
- Sparring with Claudia Schulze (Partner Data & AI) and Matthias Reck (Principal Strategy)
Target group & prerequisites:
Particularly suitable for COOs/CIOs/CDOs and divisional heads of operations in insurance companies, those responsible for process management/claims/underwriting/customer service, heads of AI transformation and digitalization, enterprise architects and program and project managers of large transformation projects. Prerequisites: Basic understanding of insurance processes, basic understanding of AI (no in-depth technical knowledge required). Recommended: 2-3 own processes or use cases in mind that can be worked on in the exercises - we provide alternative cases.
If you are unsure whether the masterclass is suitable, please contact Lilli Sprung turn!
We reserve the right to restrict participation to employees from insurance companies, especially if demand is high.
The registration to this event is exclusively possible for Employees of member companies of InsurLab Germany It is an On-site event. Above you will find a more detailed specification of who the event is specifically aimed at. If the above aspects apply to you, you can register here:
Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way, we can further optimize our planning and make it possible for interested parties to participate. Thank you for your understanding!
Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.
Masterclass: Beyond Dark Processing - Agentic-Native Process Design for Insurers
Brief description
The insurance industry is moving from Generative AI to Agentic AI - but traditional automation is failing due to historically evolved processes optimized for humans. In this masterclass, Eraneos experts show how a universal process grammar can radically reduce the complexity of insurance processes and make them AI-native. In hands-on exercises, the participants select suitable processes, rebuild a complete insurance process agentically, formulate the necessary prompts and test a first prototype live. They leave the masterclass with a clear plan of how agentic-native processes can actually be implemented in insurance companies.
Focus
- Paradigm shift from „AI-on-top” to „AI-native”
- The universal process grammar with 13 building blocks
- Hands-on exercise „From As-Is-Process to Agentic-Prototype”: recreate typical insurance process agentically, write prompts, test live
- Live voting: human, human-in-the-loop, human-on-the-loop or autonomous?
- People & AI: the new role of humans as supervisors „human-on-the-loop”
- Roadmap to implementation: technical readiness, AI literacy, process selection, redesign sprints, implementation on the infrastructure, org rollout
Learning content and added value
Participants acquire methodological competence in breaking down complex processes into modular building blocks, a clear KPI grid for selecting agentic-native pilot processes, practical experience in prompt engineering for agentic process building blocks.
Participation benefits and unique selling points
- Tried and tested framework that Eraneos has already used productively in banking and insurance projects - not available in books or public training courses
- Hands-on instead of abstract examples - including a live testable prototype at the end of the working session
- Experience Sharing in a protected environment under Chatham House Rule
- Sparring with Claudia Schulze (Partner Data & AI) and Matthias Reck (Principal Strategy)
Target group & prerequisites:
Particularly suitable for COOs/CIOs/CDOs and divisional heads of operations in insurance companies, those responsible for process management/claims/underwriting/customer service, heads of AI transformation and digitalization, enterprise architects and program and project managers of large transformation projects. Prerequisites: Basic understanding of insurance processes, basic understanding of AI (no in-depth technical knowledge required). Recommended: 2-3 own processes or use cases in mind that can be worked on in the exercises - we provide alternative cases.
If you are unsure whether the masterclass is suitable, please contact Lilli Sprung turn!
We reserve the right to restrict participation to employees from insurance companies, especially if demand is high.
The registration to this event is exclusively possible for Employees of member companies of InsurLab Germany It is an On-site event. Above you will find a more detailed specification of who the event is specifically aimed at. If the above aspects apply to you, you can register here:
Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way, we can further optimize our planning and make it possible for interested parties to participate. Thank you for your understanding!
Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.
