Brief description

In cooperation with with our member CGI This upcoming masterclass offers a concise overview of modern AI technologies and their significance for the insurance industry. It demonstrates how hyperautomation—the interplay of RPA, BPM, low-code, generative AI, and agentic AI—can be leveraged to make end-to-end processes significantly more efficient and faster. Practical examples from various industries illustrate specific use cases that can be directly applied to insurance processes. Participants will gain a realistic understanding of how insurers can overcome data silos, manual tasks, and complex legacy systems.

Topics and focal points

– Current developments in AI, including generative AI, agentic AI, and regulatory requirements
– Key challenges facing the industry: data quality, pressure to improve efficiency, outdated system landscapes
– Fundamentals and Architecture of Hyperautomation
– A wide range of use cases beyond chatbots and voicebots (e.g., document processing, process mining, digital process agents, image and video data processing, product development)
– Demonstrations of automated end-to-end processes and key factors for successful implementation

Relevance and challenges addressed

The insurance industry is under intense pressure to transform: rising customer expectations, increasing regulation, demands for greater efficiency, and competition from InsurTechs. At the same time, new AI technologies are enabling true dark processing, automated decision-making, and digital process agents for the first time. This masterclass provides practical insights into how insurers can leverage these technological opportunities to reduce costs, increase speed, and improve the quality of customer interactions.

Learning content and added value

Skills and knowledge

– A solid understanding of key AI and automation technologies
– A clear overview of how hyperautomation can be effectively implemented in the insurance industry
– An accessible introduction to technical components such as RPA, GenAI, multimodal models, process intelligence, and digital process agents
– Ability to identify and evaluate opportunities for automation within one’s own processes

Tools for everyday work

– Methods for identifying and prioritizing suitable use cases
– Practical examples that can be directly applied to business processes
– Process models for implementing AI and automation – from small steps to end-to-end initiatives
– Ideas for successful collaboration between business units and IT
– Tools for sustainable scaling, such as automation governance or an Automation Competence Center

Participation benefits and unique selling points

– Up-to-date, practical, and industry-specific insights into hyperautomation
– A combination of strategic overview, concrete use cases, and practical examples
– A combination of insurance expertise and cross-industry innovations
– Relevant for both decision-makers and operational roles

Target group:

The masterclass is designed for employees in sales, operations, application and contract management, claims management, and customer service.
Also targeted: IT departments, automation teams, digital transformation initiatives, executives, and decision-makers.
A basic understanding of insurance processes is helpful, but not required. No prior technical knowledge is necessary.

If you are unsure whether the masterclass is suitable, please contact Lilli Sprung turn!

Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way, we can further optimize our planning and make it possible for interested parties to participate. Thank you for your understanding!

Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.