Topic Day: Operational Excellence & Business Process Management
How can business processes be designed so that they are not only efficient but also sustainable?
Our Topic Day: Operational Excellence & Business Process Management at June 24 addresses precisely this question. In practical workshops and expert presentations, industry experts will explore specific approaches and best practices for further developing operational processes. The focus is on sustainable efficiency gains, quality improvement, and a consistent focus on customer needs.
To wrap up the day, we cordially invite you to join us for a relaxing evening with delicious food and refreshing drinks. It’s not just a lovely Opportunity to network – but also our chance to, to learn about your current and upcoming challenges and think together about how At InsurLab, we can provide you with concrete support in tackling these challenges can.
Why should you take part?
– Learn through hands-on experience and gain new insights:
Learn how modern technologies and process approaches can help improve organizational structures—with real-world examples from the insurance industry.
– A dialogue among equals
Join a discussion with peers from the insurance, consulting, and tech industries about the challenges and solutions related to process efficiency and customer focus.
– Inspiration for your own process work
Gain new insights and practical ideas on how targeted process management can lead to greater stability, efficiency, and customer satisfaction—presented by Zurich and Crossconsulting, among others.
Who should attend?
– Insurance professionals and executives responsible for processes, digital transformation, or operational procedures
– Experts in business process management, automation, and customer experience
– Consultants and technology providers specializing in process optimization
– Innovation and transformation leaders who pursue operational excellence as a strategic goal
Hourly Schedule
- 12:00 - 12:15
- Check-in and Arrival
- 12:15 - 12:30
- Welcome
- 12:30 - 13:00
- Presentation: „How Machine Learning Supports Telecommunications“
- Fynn Wolken (Digital Innovation Manager, Wertgarantie)
- 13:00 - 13:30
- Feature: „The Cornerstone of Customer Service: Process Management“
- Robin Schüssler (Head of the Center of Excellence for Process Management, Zurich Group Germany)
- 13:30 - 14:00
- Presentation: „Improving Self-Service with AI Chatbots“
- Georg Odenthal (R+V) and Thomas Rüdel (Managing Director of KauzAI)
- 14:00 - 14:15
- Feature: „Domcura's Automated Claims App“
- Markus Wollny (CEO of Domcura)
- 14:15 - 14:45
- Break
- 14:45 - 15:30
- Roundtable Discussion on Questions Raised During the Presentations
- 15:30 - 16:30
- Workshops on the following topics:
- 1. Process automation using AI (Cognigy), 2. Technical process simplification and standardization as the foundation for maximum digitization and automation (Crossconsulting), 3. Opportunities and limitations of automating legacy systems using AI (PPI)
- 16:30 - 17:00
- Wrap-up and Closing Remarks
- starting at 5:30 p.m.
- Networking Evening
- Wertgarantie and InsurLab Germany invite you to enjoy snacks and drinks on Wertgarantie’s rooftop terrace
The registration to this event is exclusively possible for InsurLab Germany members. It is an On-site event. If you are a representative of a member company, then you can register here:
Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way we can further optimize our planning, allow interested parties to participate and save costs for catering etc. We thank you for your understanding!
On site, the then current Measures for infection protection.
Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.
Topic Day: Operational Excellence & Business Process Management
How can business processes be designed so that they are not only efficient but also sustainable?
Our Topic Day: Operational Excellence & Business Process Management at June 24 addresses precisely this question. In practical workshops and expert presentations, industry experts will explore specific approaches and best practices for further developing operational processes. The focus is on sustainable efficiency gains, quality improvement, and a consistent focus on customer needs.
To wrap up the day, we cordially invite you to join us for a relaxing evening with delicious food and refreshing drinks. It’s not just a lovely Opportunity to network – but also our chance to, to learn about your current and upcoming challenges and think together about how At InsurLab, we can provide you with concrete support in tackling these challenges can.
Why should you take part?
– Learn through hands-on experience and gain new insights:
Learn how modern technologies and process approaches can help improve organizational structures—with real-world examples from the insurance industry.
– A dialogue among equals
Join a discussion with peers from the insurance, consulting, and tech industries about the challenges and solutions related to process efficiency and customer focus.
– Inspiration for your own process work
Gain new insights and practical ideas on how targeted process management can lead to greater stability, efficiency, and customer satisfaction—presented by Zurich and Crossconsulting, among others.
Who should attend?
– Insurance professionals and executives responsible for processes, digital transformation, or operational procedures
– Experts in business process management, automation, and customer experience
– Consultants and technology providers specializing in process optimization
– Innovation and transformation leaders who pursue operational excellence as a strategic goal
Hourly Schedule
- 12:00 - 12:15
- Check-in and Arrival
- 12:15 - 12:30
- Welcome
- 12:30 - 13:00
- Presentation: „How Machine Learning Supports Telecommunications“
- Fynn Wolken (Digital Innovation Manager, Wertgarantie)
- 13:00 - 13:30
- Feature: „The Cornerstone of Customer Service: Process Management“
- Robin Schüssler (Head of the Center of Excellence for Process Management, Zurich Group Germany)
- 13:30 - 14:00
- Presentation: „Improving Self-Service with AI Chatbots“
- Georg Odenthal (R+V) and Thomas Rüdel (Managing Director of KauzAI)
- 14:00 - 14:15
- Feature: „Domcura's Automated Claims App“
- Markus Wollny (CEO of Domcura)
- 14:15 - 14:45
- Break
- 14:45 - 15:30
- Roundtable Discussion on Questions Raised During the Presentations
- 15:30 - 16:30
- Workshops on the following topics:
- 1. Process automation using AI (Cognigy), 2. Technical process simplification and standardization as the foundation for maximum digitization and automation (Crossconsulting), 3. Opportunities and limitations of automating legacy systems using AI (PPI)
- 16:30 - 17:00
- Wrap-up and Closing Remarks
- starting at 5:30 p.m.
- Networking Evening
- Wertgarantie and InsurLab Germany invite you to enjoy snacks and drinks on Wertgarantie’s rooftop terrace
The registration to this event is exclusively possible for InsurLab Germany members. It is an On-site event. If you are a representative of a member company, then you can register here:
Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way we can further optimize our planning, allow interested parties to participate and save costs for catering etc. We thank you for your understanding!
On site, the then current Measures for infection protection.
Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.
