Anthology: “Scaling AI: From Pilot to Performance Along the Insurance Value Chain”
The insurance industry is at a critical turning point when it comes to artificial intelligence. Many companies have gained initial experience and established productive applications. At the same time, it is becoming clear that the real challenge now lies in scaling and sustainably integrating AI into operational value creation.
In collaboration with our network of members and partners, our new anthology explores the next phase of AI transformation in the insurance industry—from strategic issues to concrete operational use cases across the entire insurance value chain. The focus here is on the following questions:
The focus is on how to successfully transition from individual AI initiatives to a scalable and strategically anchored transformation of the insurance industry—and what technological, organizational, and cultural conditions must be put in place to achieve this.
Why you should read this publication:
- Contextualizing the current challenges: Learn about the key challenges insurers currently face when scaling AI.
- Practical experience: Learn from real-world examples how companies are already putting AI to productive use today.
- Technological developments: Gain insights into developments in generative AI, agentic AI, and AI-powered process models.
- Organizational Perspectives: Understand why successful AI transformation affects technology, organization, and governance in equal measure.
- Perspectives from the industry ecosystem: Take advantage of insights from insurance companies, technology firms, academia, and startups.
- Ideas for implementation: Get ideas for further developing and scaling your own AI initiatives.
What to expect:
- Strategy & Transformation: How insurers are strategically integrating AI and what organizational and technological prerequisites are required to do so.
- Agent-based AI & Process Models: How AI-driven and agent-based processes are evolving along the value chain.
- Sales, Customer Service & Claims: Practical examples of the productive use of AI in key operational areas.
- Governance, Compliance & Empowerment: The role that regulation, trustworthy AI, and AI literacy play in implementation.
- Real-world insights from the market: How companies, startups, and other stakeholders contribute their practical experience and implementation strategies.
Who is the publication intended for?
- Board members and top decision-makers in the insurance industry
- Executives and those responsible for innovation and transformation
- Experts in digital transformation, data, and AI
- Departments in Sales, Claims, Customer Service, Operations, and IT
- Startups and technology providers in the insurance sector
- Employees involved in scaling and implementing AI in the insurance industry
The publication makes it clear that the insurance industry has largely moved beyond the experimental phase of AI. The key factor now is how successfully companies can integrate these applications into their day-to-day operations and scale them up.
Download the anthology for free now and gain insights into the latest developments, specific use cases, and future prospects for scaling AI in the insurance industry!
