Webinar Series 3/3: Voice AI in Insurance
Three topics. One joint webinar series.
In the new series of events with Arvato Systems, insurance companies will gain practical insights into current AI applications, technologies, and experiences from the insurance industry. The focus is on specific use cases, professional exchange, and discussions.
The three topics are These are standalone sessions consisting of a presentation followed by a discussion, and they can be booked separately.
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The last topic is Voice AI
The Smart Claims Assessment of the Future
Modern voice solutions are evolving from simple voice dialogs into intelligent gateways for insurance processes. Using the use case of a car insurance claim report, the webinar demonstrates how a voicebot systematically records first-notice-of-loss (FNOL) reports, identifies required details, prepares data for transfer to specialized processes, and ensures compliance with data protection, anonymization, and vendor neutrality.
Michael Neukirch (Consultant, Inbound and Outbound Management for Insurance and Financial Services Providers, Arvato Systems) Using the example of an auto insurance claim report, he demonstrates how Voice AI captures information in a structured manner, identifies required fields, and prepares the data for transfer to specialized processes. In doing so, he examines the architecture—including anonymization, the voice engine, and “human-in-the-loop” processes—as well as data protection, vendor neutrality, and economic impacts.
What you will learn from the webinar:
→ Assessing Current Voice AI Potential in the Insurance Sector
→ Real-world example: Structured claims reporting via voicebot
→ High-level architecture with anonymization, a voice engine, and a human-in-the-loop approach
→ Assessment of Data Privacy, Vendor Lock-in, and Economic Effects
Target group:
Intended for executives and experts in claims, service centers, inbound channel management, IT architecture, data protection, and operations who want to put voice AI to practical use.
→ Here you can sign up for the Agentic AI Webinar (1/3) and AI Fraud 2026 (2/3) Sign in.
The registration to this event is exclusively possible for Employees of member companies of InsurLab Germany or guests we have personally invited. If this applies to you, you can sign up here:
Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way, we can further optimize our planning and make it possible for interested parties to participate. Thank you for your understanding!
Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.
Webinar Series 3/3: Voice AI in Insurance
Three topics. One joint webinar series.
In the new series of events with Arvato Systems, insurance companies will gain practical insights into current AI applications, technologies, and experiences from the insurance industry. The focus is on specific use cases, professional exchange, and discussions.
The three topics are These are standalone sessions consisting of a presentation followed by a discussion, and they can be booked separately.
—————————————————————————————————–
The last topic is Voice AI
The Smart Claims Assessment of the Future
Modern voice solutions are evolving from simple voice dialogs into intelligent gateways for insurance processes. Using the use case of a car insurance claim report, the webinar demonstrates how a voicebot systematically records first-notice-of-loss (FNOL) reports, identifies required details, prepares data for transfer to specialized processes, and ensures compliance with data protection, anonymization, and vendor neutrality.
Michael Neukirch (Consultant, Inbound and Outbound Management for Insurance and Financial Services Providers, Arvato Systems) Using the example of an auto insurance claim report, he demonstrates how Voice AI captures information in a structured manner, identifies required fields, and prepares the data for transfer to specialized processes. In doing so, he examines the architecture—including anonymization, the voice engine, and “human-in-the-loop” processes—as well as data protection, vendor neutrality, and economic impacts.
What you will learn from the webinar:
→ Assessing Current Voice AI Potential in the Insurance Sector
→ Real-world example: Structured claims reporting via voicebot
→ High-level architecture with anonymization, a voice engine, and a human-in-the-loop approach
→ Assessment of Data Privacy, Vendor Lock-in, and Economic Effects
Target group:
Intended for executives and experts in claims, service centers, inbound channel management, IT architecture, data protection, and operations who want to put voice AI to practical use.
→ Here you can sign up for the Agentic AI Webinar (1/3) and AI Fraud 2026 (2/3) Sign in.
The registration to this event is exclusively possible for Employees of member companies of InsurLab Germany or guests we have personally invited. If this applies to you, you can sign up here:
Of course, it can happen that one is prevented despite interest. Therefore a request: If you have registered for one of our events but are unable to attend, please cancel as early as possible by sending an e-mail to connect@insurlab-germany. In this way, we can further optimize our planning and make it possible for interested parties to participate. Thank you for your understanding!
Film and sound recordings as well as photos will be taken at the event. By registering for the event, you agree to their subsequent use.
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