31 January 2024:Efficiency as the key to innovation: insurance companies are increasingly focusing on process and resource optimization

Cologne, 31 January 2024 - The German insurance industry is facing a transformation that is characterized by an increasing need for process and resource efficiency. Factors such as the ongoing shortage of skilled workers, cost increases due to inflation and climate change as well as increased customer expectations of a fully digitalized customer experience (CX) play a decisive role in this development, as a recent white paper from InsurLab Germany makes clear.