In the insurance industry alone, an average of 26,000,000 minutes are lost every day by call center agents on repetitive tasks such as concern recognitions and customer authentications. That's 50 years every day (!) that can be much better automated with today's technology and using tools like Parloa. Because this intelligent automation not only saves insurance customers valuable time in resolving their concerns, but also allows call center agents to focus on the really important, more complex issues instead of spending an average of one-third of their working time on the same tasks over and over again.
Since 2017, machine learning algorithms have been able to understand as many words from humans as humans themselves. Parloa was also founded in precisely this year. The Berlin-based startup, which was already part of the InsurLab Accelerator in 2019, follows up on this technological breakthrough in so-called Natural Language Processing (NLP) and enables every company in the world to develop intelligent telephone and chatbots.
In doing so, Parloa orchestrates market-leading AI technologies as a conversational AI platform demonstrably as good as no other provider on the market. The intuitive front end also makes it extremely easy to operate these technologies. Thus, companies are able to create groundbreaking customer experiences on their own in no time! The integration of Parloa into any existing technical infrastructure is very simple thanks to open interfaces - and of course DSGVO-compliant!
So Touch Tone IVRs ("Please press "6" to repeat selection") are finally a thing of the past - for the benefit of happier customers, and happier call center agents! Listen yourself
As a customer of the first hour, ERGO, among others, today automates several telephone hotlines by using Parloa, also internationally. And as a result of the InsurLab Accelerator Program 2019, VHV Versicherungen and VGH Versicherung also rely on Parloa for customer communication. Founder Malte Kosub on this: "The Accelerator program from InsurLab was a great platform for us at the right time. We got in touch with important cooperation partners and were able to meet suitable contacts in the insurance industry."
Learn in this 5 minute pitch From founder Malte Kosub, as well as you with Parloa Be able to automate your call center through the use of Conversational AI.